Last updated: 13 December 2021 #
Platform roles ensure that all users of the platform have the appropriate permissions for their particular role. Roles and permissions govern all the access measures within the platform.
Built-in platform roles #
The platform comes with nine pre-built roles, each with its own set of permissions.
| PLATFORM ROLE | DESCRIPTION |
| Owner | Complete access to the entire platform, plus owner portal. Owners receive immediate access to any new feature. |
| Admin | Complete access to the account. |
| Platform user | Can create, view, edit and delete most items in the chatbot management platform. |
| Developer | Can create, view, edit and delete all technical items (e.g. integrations). |
| Conversation builder | Can create, view, edit and delete conversations. |
| FAQ manager | Can create, view, edit and delete all FAQs and related items. |
| FAQ trainer | Can train the chatbot and improve FAQs using sent messages. |
| Ticket manager | Can create, view, edit and delete all live chat requests and support tickets, as well as manage all agents. |
| Ticket agent | Can view, claim and edit live chat requests and support tickets. |
