Last updated: 30 March 2022 #
Composers are the area that your users use to communicate with your chatbot; where the users type their reply.
Most messaging platforms give you a set-in-stone, boring ‘type your message here’ composer. We go a big step further than that, giving you full control over the copy behind the composer as well as fancy pre-built composers.
To find composers, head to Engage → Composers.
Composers only work in Converse, Embed, and Full page channels.
Message #
Your default composer type, Message composers allow users to type a response.
Feedback #
The feedback composer is the same as Message composers, only the placeholder text encourages users to leave feedback.
Loading #
The loading composer uses the placeholder ‘Loading, please wait…’ and prevent the user from typing a response.
Banner #
The Banner composer is shown on the banner page of your converse widget, the area visible before the user begins a conversation with the chatbot. Upon clicking the banner composer, users can engage with your chatbot.
> A banner composer isn’t necessary for the user to begin communicating with the chatbot.
Date and Time #
The Date and Time composer opens up a date and time picker for users to interact with.
Date #
The Date composer opens up a date picker for users to interact with.
Time #
The Time composer opens up a time picker for users to interact with.
> The Date and Time pickers ensures all dates and times given to your chatbot follow the same format (DD/MM/YYYY).
Auth #
The auth composer requests an email and password from the user. This information is masked, preventing it from being seen by any human eyes.
Hidden #
Much like the deactivated composer, hidden composers prevent users from typing to your chatbot. Whereas the deactivated composer still shows the composer area, the hidden composer removes it entirely.
> Using hidden or deactivated composers can prevent your users from progressing in a conversation. Ensure they can still engage with your chatbot via buttons to stop users from getting stuck.
Numeric #
The numeric composer requests a number from the user, preventing the user from entering any other characters (such as letters or emojis).
Live chat #
The live chat composer shows a button that enables live chat users to manually close the live chat interaction. We recommend to only use the live chat composer for live chat interactions.
