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Overview of the composers

Last updated: 30 March 2022 #

Composers are the area that your users use to communicate with your chatbot; where the users type their reply.

Most messaging platforms give you a set-in-stone, boring ‘type your message here’ composer. We go a big step further than that, giving you full control over the copy behind the composer as well as fancy pre-built composers.

To find composers, head to Engage → Composers.

Composers only work in Converse, Embed, and Full page channels.

Message #

Your default composer type, Message composers allow users to type a response.

Feedback #

The feedback composer is the same as Message composers, only the placeholder text encourages users to leave feedback.

Loading #

The loading composer uses the placeholder ‘Loading, please wait…’ and prevent the user from typing a response.

Banner #

The Banner composer is shown on the banner page of your converse widget, the area visible before the user begins a conversation with the chatbot. Upon clicking the banner composer, users can engage with your chatbot.

> A banner composer isn’t necessary for the user to begin communicating with the chatbot.

Date and Time #

The Date and Time composer opens up a date and time picker for users to interact with.

Date #

The Date composer opens up a date picker for users to interact with.

Time #

The Time composer opens up a time picker for users to interact with.

> The Date and Time pickers ensures all dates and times given to your chatbot follow the same format (DD/MM/YYYY).

Auth #

The auth composer requests an email and password from the user. This information is masked, preventing it from being seen by any human eyes.

Hidden #

Much like the deactivated composer, hidden composers prevent users from typing to your chatbot. Whereas the deactivated composer still shows the composer area, the hidden composer removes it entirely.

> Using hidden or deactivated composers can prevent your users from progressing in a conversation. Ensure they can still engage with your chatbot via buttons to stop users from getting stuck.

Numeric #

The numeric composer requests a number from the user, preventing the user from entering any other characters (such as letters or emojis).

Live chat #

The live chat composer shows a button that enables live chat users to manually close the live chat interaction. We recommend to only use the live chat composer for live chat interactions.

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