Last updated: 16 March 2022 #

Value metrics (e.g. total subscribers, total messages, etc. – SEE A COMPLETE LIST) tell you an aggregated story.

“There has been 126 messages to your chatbot in the last 7 days”.

While this is indeed valuable, sometimes it is worth digging a little bit more to analyse your chatbot’s true performance.

The metrics’ detailed view allows you to do just that: open a more detailed view of each event that make up the metric’s value.

Step 1: Find metrics with accessible detailed view #

Head over to your Dashboard.

To spot metrics view an accessible detailed view, look for the outbound icon:

> Only populated metrics will display the detailed view icon. If a value metric has 0 events, the icon will not show.

Step 2: Expand the detailed view #

Click on the outbound icon to open up the metric’s detailed view.

A detailed view is specific to each metric, displaying various columns and pieces of information relevant to metric you’re exploring.

Here are a few examples:

Total messages #

The total messages detailed view shows you three columns:

• Recorded: a timestamp of the moment the message was sent.
• Subscriber: which subscriber sent a message (clickable to reach the subscriber’s view inside your platform).
• Message: the message the subscriber sent.

Conversations triggered #

The conversation triggered detailed view shows you five columns:

• Recorded: a timestamp of the moment the conversation was triggered.
• Subscriber: which subscriber sent the message that triggered the conversation (clickable to reach the subscriber’s view inside your platform).
• Conversation: the conversation that was triggered (clickable to reach the conversation inside the builder).
• Conversation step: the exact step that was reached within the conversation (clickable to reach the conversation inside the builder).
• Message: the message the subscriber has sent to trigger the conversation.

What about custom value metrics? #

Custom value metrics, metrics you CREATE FROM SCRATCH, also have a detailed view. Their detailed view is uniform across all custom metrics and unchangeable. It displays the default five columns:

• Recorded: a timestamp of the moment the conversation was triggered.
• Subscriber: which subscriber sent the message that triggered the conversation (clickable to reach the subscriber’s view inside your platform).
• Conversation: the conversation that was triggered (clickable to reach the conversation inside the builder).
• Conversation step: the exact step that was reached within the conversation (clickable to reach the conversation inside the builder).
• Message: the message the subscriber has sent to trigger the conversation.