Last updated: 15 June 2023 #
The platform collects and retains information on every users who speaks to your chatbot.
You can view, export, and delete this data from the platform.
Deleting a chat transcript deletes all data associated with the user and is IRREVERSIBLE.
Step 1: Delete a single user data #
This document covers the steps that allow a platform user to delete a user’s data on their behalf. To learn to activate the data deletion feature inside the chatbot, allowing your users to do this themselves, please refer to this doc: ALLOW CHATBOT USERS TO DELETE THEIR DATA.
To delete user data, go to Analyse → Conversations.
Find the conversation you’d like to delete (LEARN TO USE THE FILTERS) and click Three dots → Delete.
Step 2: Delete multiple multiple user data #
Use the tickboxes on the left to select multiple rows and click Delete in the banner that appears at the bottom of your screen.
