Last updated: 24 February 2023 #
You have an incredible amount of control over your chatbot widget. Using the visibility rules, you can control where and when, to a very precise degree, you want your users to see (or not see) it.
Below, we cover some of the most common use cases.
Go to Engage → Channels → Converse.
Scroll down to the Display rules section and unfurl the accordion.
You may delete the existing rule, edit it, or add a new rule.
Display all the time, across all pages and devices #
Gotta start with the basics!
This will be your default setting. In case you inadvertently delete it, here is the rule:
.
Display on desktop but not mobile #
Do you want to display your chatbot on desktop but hide it on mobile? Not to worry, this is very common. Here are the rules:
Of course, the reverse is simple. If you need your chatbot to only display on mobile, enter
.
Display on a specific page and none other #
Need to display your chatbot on your pricing page but nowhere else? No problem!
Enter the following rule:
.
This is only an example, make sure you adapt the page name to your specific requirement. It is sometimes worth changing
to
. Some websites or browsers will automatically append values to URLs (e.g.
). Using Contains will ensure everyone gets caught.
Display on an entire website except all pages under a specific folder #
Let’s say you have a multi-lingual website structured as follows:
And you would like your widget to display on all your pages except the pages under the
and
folders. This would be your rules:
