Last updated: 19 December 2022 #

Composers are the area that your users use to communicate with your chatbot; where users click to type their reply.

Your chatbot comes with a range of default composers, such as typing a message or choosing a date.

On top of the default composers, your chatbot platform allows you to create your own composers.

Create a custom composer #

Head to Engage → Composers.

Name your composer (this is for internal use).

Add a placeholder. This is the small piece of copy your users will see. Make it as relevant and insightful as possible, while remaining short. E.g. ‘Choose a shoe colour’.

Choose your composer type. You can choose between:

• Message – allows the user to type a response.

  • Input type – change this option to 
    Password

     to hide what the user types in the composer.

• Fuzzy – allows the user to choose from a list of available options.

> As you type your fuzzy composer labels, a postback will automatically be created for you. Feel free to update the auto-fill.

• Numeric – limits the user to only entering numbers, no letters or other characters.

  • Input type – change this option to 
    Password

     to hide what the user is typing.

• Dynamic – allows you to dynamically create any composer with data from external sources (learn more)

Enable file upload in the composer #

You can enable your chatbot users to send files via your chatbot. To do so, you must create a custom composer and enable Show file upload.

You can enable this feature in message, numeric, and fuzzy composers.

LEARN MORE ABOUT CAPTURING FILES.